Matthew Buchman, PMP
“Patient” * “Very driven and loyal” * “High initiative, dedication & flexibility” * “Strong people skills”
SUMMARY
- Project Manager * Team Leader: Leading teams to on-schedule and on-budget completion of a wide variety of projects including: national noticing class-action campaigns, analysis of 5M pages of project documentation, design and implement 130-node IT system for Seattle’s 12th largest law firm, implementing and managing large vertical applications on a corporation-wide scale at law firms and Seattle Opera.
- Business Process: With solutions as intrusive as complete IT replacement and as simple as a new practice (30-minute meetings instead of 3 hours), I have led firm after firm down the path of achieving better quality and customer service, faster and more accurately. This was achieved through a clear understanding of the existing vs. the ideal business process and bringing them in line through innovation, practice improvements to eliminate waste in all its forms, and clearer communication.
- Continuous Improvement * Lean: Lean Project Manager / Kaizen Leader for NW’s largest roof- and floor-truss manufacturer. Saved $500k/year through inventory controls, replacing customer order communication, and design-process management. By working with front-line personnel, we uncovered low-cost, high-impact solutions to leverage our company’s strengths.
- Writer / Presenter: Two IT-system manuals, 600-page Franchise Operations manual, 100s of internal and external procedures including: purchasing practices, inventory control, and business processes. Skilled presenter of complex solutions to major clients and training to line personnel.
- Industries (so far):Manufacturing, Publishing, Non-Profit, IT, Legal, Legal Services
CORE SKILLS
PROJECT MANAGEMENT
* End-to-end project management
* Leader of change management
* Once-in-a-lifetime projects
* Team facilitator & individual mentor |
BUSINESS PROCESS
* Continuous Process Improvement (since birth!)
* Customer support at all levels
* Customer > sales > ”production” > office thru-line
* Software friendly |
|
|
PRACTICAL
* Skilled with blueprints
* Mechanically adept
* Designer & general contractor of 2 houses
* Electrical – theater, house, solar-energy |
PERSONAL
* Passionate
* Innovative
* Adaptable –rise rapidly to fill critical-skill gaps
* Humorous (I try at least) |
EXPERIENCE
Epiq Systems, Beaverton, OR 2011-present
Project Manager Customer Relations
► Lead servicing of national and international noticing and claim campaigns for class action litigations
► Forge and coordinate teams on multiple, simultaneous projects with overlapping staff drawn from numerous departments
► Develop processes and procedures to streamline activities from the mail room to scheduling to case managment
Tri-County Truss, Burlington, WA 2006-Jan. 2010
Engineering Design Manager * Sales Support * Lean Manufacturing Project Manager
► Reduced plant-wide errors by 50%, error costs by 75%, late deliveries from design by 90% through implementing standards, training, and applying Lean waste and 5S principles.
► Developed complex ad hoc reporting from MiTek SQL database, displayed in Excel at all users’ desks allowing real-time status and prioritization of all work whether pending, in process, or ready for delivery.
► Complete financial analysis and restructuring of job costing methodology to allow a more transparent method for managing overall business process.
Starr Map Company / Discovery Map International, Anacortes, WA 2003-2005
Communications Director * Writer * Trainer
► Wrote 600-page Franchise Operations Manual and developed 100+ procedures to standardize practices, quality, and professionalism as firm doubled in size.
► Redesigned publication layout procedures reducing yearly map updates from 10 days to 10 hours.
► Primary Support for all franchisee contact, in and outbound. Trainer for franchise operations.
Home, Anacortes, WA 2002
Designer * General Contractor * Electrician
► Designed and built 1,800 sq ft personal home. Ran project from mud to occupancy in 6 months.
Seattle Opera Association, Seattle, WA 1995-2002
Database Analyst * Large IT Projects Specialist
► Project Manager for acquisition and installation of integrated ticketing, fundraising, and marketing system, ahead of schedule and under budget. $1M solution to support growth from $6M/yr to $13M/yr and Y2K compliance.
► Developed departmental communication tools significantly reducing duplicated and wasteful efforts.
Bicyclist, The World 1993-1994
► An early Mid-Life Crisis on Wheels, bicycled solo 12,000 miles through 17 countries over 1-1/2 years.
Various, Seattle, WA 1980-1992
► VP * Consultant * Analyst: Led IT systems teams and taught “train the trainer” classes. Developed Disaster Recovery and Information Security Plans for a petrochemical Fortune 100.
► Automation Systems Manager * Analyst: Proposed, designed, and implemented on schedule and on budget a 130-node, $1.3 million PC network for WA’s #12 law firm.
► Paralegal Manager: Lead paralegal in $35M utility development litigation managing multi-state / multi-national effort to organize and analyze 5 million pages of project documents directing a team of 50 personnel over three years.
► Theater: Electrician, sound designer, and technical director. And more: Sailboat repair. Retail Sales.
EDUCATION / CERTIFICATIONS / SOCIETIES
Lean “Bronze” SME, coursework in process
PMP (Project Management Professional) –member Portland,OR PMI, Oct. 2010
Solar Electric Fundamentals & Installation Workshop Solar Energy International, 2001
VP / Division Director –WA Chapter Association of Systems Management, 1989-1993
Bachelor of Arts, Geophysics Bates College, Lewiston, Maine, 1980
PRESENTATIONS / TRAININGS / ARTICLES
“Project Management in the Sub-$20M Marketplace” PMI Bellingham 2010, Portland 2011
TA & Substitute Instructor in Commercial Fiction University of Washington, 1996-2000
“Mid-Life Crisis on Wheels –a solo journey around the world” colleges & bike shops, 1995-1996
Various articles incl: “RFR vs. RFP” & “The Fine Art Of The One Page Proposal” JSM, 1991-1993
SOFTWARE SKILLS
Proficient: MS Office, QuarkXPress
Skilled: PhotoShop, Acrobat, HTML, DreamWeaver, MiTek
Past: Access, Tessitura (ticketing, fundraising SQL system), InDesign, WordPerfect, Project, many others
FAVORITE BLOGS / RESOURCES
Project Management Podcast – Cornelius Fitchner
www.leanblog.org Podcast – Mark Graban
LinkedIn Groups (favorites): Lean, Lean Hospital, Business Process Management, Project Management
www.lean.org – Lean Enterprise Institute
INTERESTS
Writing, bicycling, solar energy, martial arts (black belt 7/10), sailing, a good book, ham operator for CERT |
